Terms & Conditions.

1. Acceptance of Terms

By accessing or using the airlock platform and related services (the "Service"), you agree to be bound by these Terms & Conditions ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization. If you do not agree, do not use the Service.

2. The Service

airlock is a governance and proxy plane for AI agents and the tools they use. It provides a single MCP endpoint that fronts third-party APIs, a versioned skill and agent catalog, policy enforcement, human-in-the-loop approval workflows, a credential vault, and a tamper-evident audit log, operated through a Control Room.

The Service is delivered as a multi-tenant SaaS hosted on AWS in the European Union (Frankfurt, eu-central-1). Specific features may evolve; we will not materially degrade your subscription's documented features without notice.

3. Accounts

You are responsible for the accuracy of your account information, for safeguarding your credentials, and for all activity under your organization's accounts. You must promptly notify us of any suspected unauthorized access. Airlock uses AWS Cognito for authentication and never stores user passwords.

4. Customer Data, Audit Logs & Access

Your configuration, connected credentials, request metadata, approval records, and audit log entries (together, "Customer Data") belong to your organization. airlock stores and processes Customer Data solely to provide the Service to you.

Audit logs are for your auditing. Audit log entries are written for the benefit of your organization. airlock personnel do not read the substantive contents of your audit logs, approval payloads, or proxied request/response data except (a) with your explicit, written approval (for example, a support ticket where you ask us to investigate a specific issue), (b) where strictly required to maintain the integrity or security of the Service, or (c) where compelled by law. Automated systems may process Customer Data to deliver the Service (routing, policy enforcement, encryption, indexing, backup).

airlock does not use Customer Data to train AI models, and does not sell Customer Data.

5. Acceptable Use

You agree not to:

• use the Service for any unlawful purpose or in violation of applicable laws;
• attempt to gain unauthorized access to the Service, the systems of other customers, or any third-party API connected through the Service;
• interfere with, disrupt, or attempt to overload the Service or its underlying infrastructure;
• reverse-engineer, decompile, or attempt to derive source code of the Service, except where this restriction is prohibited by applicable law;
• use the Service to transmit malware, infringing content, or content that violates the rights of others;
• use the Service to transmit, transfer, or facilitate the movement of money, funds, fiat currency, cryptocurrency, or other digital assets;
• use the Service to generate AI-synthesized images, video, or audio;
• use the Service to display, place, or facilitate advertising, sponsored content, or other paid placement;
• use the Service to generate, route, or approve actions that would breach the terms of service or acceptable use policies of any third-party API or AI provider connected through the Service.

6. Third-Party Services & Connected APIs

airlock acts as an authorized proxy for the third-party services you choose to connect (for example: GitHub, Linear, Google Workspace, Slack, OpenAPI endpoints you supply). Your use of those services is governed by their own terms, and you are responsible for ensuring your usage through airlock complies with them. airlock is not responsible for the availability, accuracy, or behavior of third-party services.

7. Payments & Billing

All payments for the Service are processed by Polar.sh ("Polar"), which acts as the Merchant of Record for all transactions. Polar is the entity that legally sells the Service to you and is responsible for:

• processing payments and managing billing;
• handling refunds and chargebacks;
• collecting and remitting applicable taxes (VAT, sales tax, etc.);
• issuing invoices and receipts.

By subscribing to the Service, you also agree to Polar's terms of service. Payment-related disputes should be directed to Polar in the first instance. For subscription management and cancellations, use the billing portal provided by Polar or contact us directly.

8. Beta Features

Features marked "beta," "preview," "limited beta," or similar are provided as-is and may be changed, restricted, or discontinued at any time. Beta features may have lower availability, performance, or support commitments than generally available features.

9. Free Tools (AI Policy Generator and similar)

airlock makes free tools available on this site, including the AI Acceptable Use Policy generator at air-lock.ai/ai-policy. These tools produce templates and drafts only. They are not legal advice, do not create a lawyer-client relationship, and do not guarantee compliance with the EU AI Act, GDPR, or any other law, regulation, standard, or contract that applies to you.

You are solely responsible for reviewing, adapting, and approving any output before relying on it or using it inside your organisation. We strongly recommend review by your DPO, legal counsel, and management. To the maximum extent permitted by law, airlock disclaims all liability for: (i) regulatory or contractual compliance gaps in, or arising from, any generated output; (ii) acts or omissions of your employees, contractors, or agents in following, ignoring, or applying that output; (iii) errors, omissions, or hallucinations in AI-generated content; and (iv) any direct or indirect damages resulting from your use of, or inability to use, these free tools. The warranty and liability provisions in sections 12 and 13 apply to free tools as well, and in addition to those, free tools are provided without any support, SLA, or availability commitment.

10. Intellectual Property

The Service and its original content, design, and software (including the airlock wordmark and brand) are owned by airlock and protected by international copyright, trademark, and other intellectual property laws. airlock grants you a non-exclusive, non-transferable, revocable right to access and use the Service in accordance with these Terms.

You retain all rights in Customer Data and in any skills, agents, configurations, or content you create or upload. You grant airlock a limited, non-exclusive license to host, process, and transmit that content solely to operate the Service for you.

11. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the Service with the same degree of care it uses to protect its own confidential information of like kind (and no less than a reasonable standard of care), and use it only to perform under these Terms.

12. Warranties & Disclaimers

airlock will provide the Service with commercially reasonable skill and care. Except as expressly stated in these Terms, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. airlock does not warrant that the Service will be uninterrupted, error-free, or that all defects will be corrected.

13. Limitation of Liability

To the maximum extent permitted by law, airlock shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses arising out of or related to the Service.

airlock's total aggregate liability for any claim arising out of or relating to these Terms or the Service will not exceed the fees you paid to Polar for the Service in the twelve (12) months immediately preceding the event giving rise to the claim, or one hundred euros (€100) if no fees have been paid.

14. Indemnification

You will defend and indemnify airlock against third-party claims arising from your misuse of the Service, your breach of these Terms, or your violation of any law or third-party rights (including the terms of any connected third-party service).

15. Termination

You may stop using the Service at any time. We may suspend or terminate your access to the Service for material breach of these Terms (including non-payment via Polar) on reasonable notice where practicable, or immediately where required to protect the Service or other customers. On termination, your right to use the Service ends; we will make Customer Data available for a reasonable export window (at least 30 days) before secure deletion in accordance with the Privacy Policy.

16. Governing Law & Jurisdiction

These Terms are governed by the laws of Belgium, without regard to conflict-of-law principles. The courts of Antwerp, Belgium have exclusive jurisdiction for any dispute arising out of or relating to these Terms, except where you have mandatory consumer-protection rights to litigate in your place of residence.

17. Changes to These Terms

We may modify these Terms from time to time. Material changes will be announced at least 30 days before they take effect (by email to administrators and/or in-product notice). Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18. Contact

For questions about these Terms, contact legal@air-lock.ai.